Recently, the Kansas City-based Truman Medical Centers (TMC) has won two separate awards from the health IT community for its use of IT to improve health care. Last month, they were recognized by the College of Healthcare Information Management Executives (CHIME) as the winners of the 2014 CHIME-AHA Transformational Leadership Award winner. CHIME gives this award once a year to an organization that has excelled in developing and deploying transformational IT that improves the delivery of care and streamlines administrative services.
An impressive institution indeed, TMC is made up of two academic acute care facilities with a total of 600 beds, a behavioral health program, over 50 outpatient clinics, the Jackson County health department and a long-term care facility. TMC serves a large number of low income, high-risk patients, providing 11% of all uncompensated care within the state of Missouri. TMC is also a participant in the Partnership for Patients, which was established by the Centers for Medicare & Medicaid Services (CMS) to make hospital care safer, cheaper and more reliable. Over the past few years, the organization has launched a system-wide initiative called the Q6, designed to drive quality improvement at TMC. Q6 then led to the formation of multidisciplinary committees to help drive quality improvement across clinical workflow, IT and business processes using actionable data from the organization’s electronic health record (EHR).
TMC has also been named a 2014 HIMSS Enterprise Davies Award recipient, which promotes EHR-enabled improvement in patient outcomes through sharing case studies and lessons learned on implementation strategies, workflow design, best practice adherence and patient engagement. Through a comprehensive EHR-enabled quality improvement strategy that focuses on adhering to the best practice protocols and heavy technology-enabled patient engagement strategies, TMC have sustained exceptional care coordination while maintaining an exceptional level of care delivery that ranks significantly higher above national benchmarks.
Through their use of an EHR-enabled automated interpreter requests and streamlined workflow, TMC has been able to provide a more personalized care experience for each patient while simultaneously providing proper care. This has resulted in a significant reduction in the number of episodes of venous thromboembolism and hospital-acquired pressure ulcers, resulting in nearly $8 million in reduced costs. Since much of TMC’s care is uncompensated, reducing costs is an essential part of their model.